Welcome to The Spoonless Witch's Frequently Asked Questions (FAQ) page, where we aim to provide clear and helpful answers to the most common inquiries about our products and services. We are committed to ensuring your experience with us is as seamless and enjoyable as possible.
Thank you for choosing The Spoonless Witch, where your satisfaction and empowerment are our top priorities.
Products
We specialize in handmade gemstone jewelry, all-natural skincare products, and metaphysical crystals. Each item is crafted with care to help you express your unique style and support your personal well-being.
Absolutely! We offer customization services for jewelry pieces to better match your personal taste. Additionally, I can repair a wide range of jewelry, ensuring it returns to its original beauty. Simply contact me with your specific needs. Learn more on our Customized Jewelry page.
Our bracelets are designed with a stretchy, durable cord that fits most wrist sizes comfortably. If you need a specific size, please mention your desired measurements in the Note to Seller box during checkout.
Measuring your wrist for a bracelet is pretty straightforward. You can do it on your own, or enlist the help of a friend or loved one.
To maintain the beauty and longevity of your jewellery, we recommend keeping it away from harsh chemicals and cleaning it gently with a soft cloth. Store your pieces in a dry, safe place when not in use, and remove when working out, bathing, or swimming.
Shipping
Your shipping rate will be automatically calculated at checkout. US residents can select from the following services:
International customer shipping rates are also calculated at checkout. Choose shipping services from the available options.
Once your order has been shipped, you will get an email notification from us containing a tracking number for you to monitor its progress. Kindly allow 48 hours for the tracking details to be accessible.
If you do not receive your order within 15 days of receiving the shipping confirmation email, please reach out to us at brenna@spoonlesswitch.com with your name and order number, and we will look into it promptly for you.
You can also check the status of your order by logging into your account (either the Shop app or on our website) and checking your orders.
Absolutely, we ship to all countries worldwide. International customers may face a delivery wait of up to two weeks, and products could be subject to customs fees. Please be aware that I cannot take responsibility for any customs charges incurred.
Orders are usually processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order is shipped. Please be aware that delays may happen due to holidays, postal service complications, or unexpected circumstances beyond my control. Rest assured, you will be notified promptly via email in such situations.
Private shipping companies or carriers, such as UPS, FedEx and Amazon, are not able to deliver to a PO Box. Only the United States Postal Service® is permitted to deliver mail to a PO Box.
If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
If you have any additional questions or comments, feel free to reach out to us using the form below or through any of these provided contact options:
Pickup and Delivery
For locals only.
Your order will be brought to you by Uber, offering the choice between a no-contact delivery or a regular one. Deliveries are scheduled from Monday to Friday, from 10:00 am to 6:00 pm, and on Saturday from 12:00 pm to 4:30 pm. Please note that we do not provide delivery service on Sundays. A minimum order of $20.00 is required for Local Delivery, along with a delivery fee of $6.99 for this service. To check if we can deliver to your location, select one of your desired items, then click "Check your address" under Local Delivery.
Eliminate shipping and delivery fees by selecting free local pickup at our store, situated at 33 Prince Hill Road, Brooklyn, Connecticut 06234. Just place your order and choose the local pickup option at checkout, and your items will be ready for collection within one business day. Once your order is prepared, we will email you with pickup instructions to ensure a seamless experience.
Our in-store pickup hours are as follows:
Kindly remember to bring your order confirmation number (which was emailed to you) when you visit.
Returns
All returned products must be unworn, in the original packaging, and with the original tags still attached. If the returned items do not satisfy these requirements, your return will not be accepted.
All special collection items must be returned within 7 days of purchase, while other jewelry items have a 14-day return policy.
Crystals possess a 14-day return policy, similar to jewelry. Please consider this before making a purchase.
Discounted and sale items are not returnable or exchangeable.
Under no circumstances can beauty products be returned, regardless of any claims about their usage.
Special Offers
To enroll in our points program, simply click the black "Rewards" button located in the bottom left corner. You'll earn points not only for your purchases but also on your birthday, for referring a friend, and through other exciting opportunities.
You can become a member of our VIP program by making several purchases. As a VIP Club member, you will enjoy a variety of exclusive benefits, which include:
If you have further questions, please feel free to contact us; we're here to help!
Our crystal collection features artfully selected stones, each with unique beauty, energy, and purpose. These ethically sourced gems aid mindfulness, healing, and spiritual growth. Catering to all levels, the collection offers clarity, protection, and creativity. Embrace the magic of these crystals to enhance your journey toward balance and enlightenment.
Dive into the world of our enchanting gemstone jewelry and magical skincare potions by reading the experiences of our bewitched customers. Or, share your own magical journey with our products or your visit to our mystical online realm. We'd love to hear about your enchanting experiences!
Get your chakras in check with The Spoonless Witch's gemstone jewelry! Each piece is handcrafted with high-quality gemstones and designed to balance your energy and uplift your spirit. With our unique collection, you can look good and feel good knowing you're supporting a small business that values quality and craftmanship.